EXECUTIVE LEADERSHIP. PROVEN TRANSFORMATION.
Connecting Customer Experience with Business Performance
Helping healthcare organizations and self-insured employers strengthen member advocacy and outcomes, and enabling DTC/e-commerce brands to transform their digital customer experience into a growth driver — drawing on 30+ years of executive leadership at Aetna (a CVS Health Company) and Nike.
About Us
Meet the Founder — Jason Clement
Jason founded ClementCX Consulting LLC in January 2025, bringing 30+ years of executive leadership across healthcare and global consumer services. He has held leadership roles at the following companies:
- Aetna, a CVS Health Company — Vice President & Head of Advocacy (2017–2024). Designed and launched Aetna's Advocacy Solution, achieving 95% growth from its 2018 inception through 2024, a 7% improvement in Net Promoter Score in year one, and year-over-year reductions in medical cost trends for self-insured employers. Streamlined training methodologies to reduce onboarding time by 40%, and partnered with analytics/data science teams to deploy predictive modeling for proactive outreach to at-risk populations.
- Nike — 12 years (2005–2017), rising from Director, NA Consumer Service (2005–2010) to Senior Director & Head of Worldwide Consumer Services (2010–2017). Designed and implemented Nike's global e-commerce consumer services organization, scaling a team of ~4,000 employees across 12 international service centers.
- Business Process Outsourcing (BPO) — Senior leadership roles across B2B and B2C environments, including MCI Communications, Vanstar Corporation, and Inacom, driving large-scale service delivery transformation for Fortune 500 clients.
Jason holds a BA in Communications from Arizona State University, is a three-time Nike Maxim Award winner and recipient of Nike's Bill Bowerman Presidential Award, and serves on the boards of My Good Life and AmplifAI.
Services
For Healthcare & Self-Insured Employers
- Reduce medical cost trend through advocacy & clinical navigation models
- Improve member satisfaction and NPS through experience redesign
- Build engagement strategies that drive proactive, at-risk member outreach
Strategic Planning and Development
- Transform customer service from cost center to growth driver
- Design and scale global, multi-center service operations globally
- Modernize digital self-service and contact center technology to cut cost and resolution time
TESTIMONIALS
CUSTOMER REVIEWS
★★★★★
"Jason is a wonderful partner and leader who does a great job balancing the needs of his customers and his business. He is extremely responsive and flexible and I always knew that I would get the best support for my employees when I asked Jason for his help. Any employer would benefit from Jason's exceptional experience and leadership style."
— Candace Jodice
★★★★★
"Jason is a world-class leader representing a world-class brand. With a focus on creating winning outcomes for both Nike and its partners, his candidness helps move things forward and drive results.
Qualities I appreciate and respect."
— Matt Gibson
THE CLEMENT CX APPROACH
We partner with forward-thinking organizations to transform customer experience from a cost center into a strategic asset. Every engagement is grounded in a foundation-first philosophy — diagnosing root causes before prescribing solutions — and built around a proven framework of seven CX fundamentals spanning people, process, technology, and organizational design.
We don't deliver generic playbooks. We deliver evidence-based diagnoses and prioritized, actionable roadmaps tailored to where a business is today and where it's growing next.
Get In Touch
FAQS
What makes [Your Company Name] different from other consulting firms?
At [Your Company Name], our distinctiveness lies in our personalized approach to consultancy. Unlike one-size-fits-all solutions, we take the time to thoroughly understand your unique challenges, goals, and industry context. Our team of seasoned experts collaborates closely with you to craft tailored strategies and solutions. We measure our success by your success and remain committed to delivering results that align precisely with your needs and aspirations.
How long does it typically take to see results from your consultancy services?
The timeline for seeing results can vary depending on the specific nature of your project and goals. While some improvements may be evident in the short term, sustainable and significant transformations often take a bit longer. Our commitment is to provide you with a realistic timeline during our initial consultation. Rest assured, we work diligently to ensure that you experience positive changes as efficiently as possible, while also focusing on long-term success.
What industries do you specialize in, and can you help businesses of all sizes?
We have expertise across a wide range of industries, including finance, technology, healthcare, manufacturing, and more. Our consultants' diverse backgrounds and experiences enable us to adapt our strategies to fit your specific industry. Whether you're a small startup or a large corporation, we have the knowledge and resources to assist you. Our consultancy services are scalable and tailored to meet the unique needs of businesses of all sizes, ensuring that you receive the support necessary to achieve your goals.
