EXECUTIVE LEADERSHIP. PROVEN TRANSFORMATION.
Connecting Customer Experience with Business Performance
Helping healthcare organizations and self-insured employers strengthen member advocacy and outcomes, and enabling DTC/e-commerce brands to transform their digital customer experience into a growth driver — drawing on 30+ years of executive leadership at Aetna (a CVS Health Company) and Nike.
Meet Jason Clement
Jason founded ClementCX Consulting LLC in January 2025 after more than 30 years leading customer experience and operations across healthcare and global consumer services. His executive career includes:
Aetna, a CVS Health Company — Vice President & Head of Advocacy (2017–2024).
Created Aetna's Advocacy Solution, driving 95% growth from 2018–2024, improving Net Promoter Score by 7% in year one, reducing medical cost trends for self-insured employers, cutting onboarding time by 40%, and deploying predictive analytics for proactive outreach.
Nike — Spent 12 years in leadership roles, culminating as Senior Director & Head of Worldwide Consumer Services.
Built Nike's global e-commerce consumer services organization, scaling operations to approximately 4,000 employees across 12 international service centers.
Business Process Outsourcing (BPO) — Held senior leadership roles with MCI Communications, Vanstar Corporation, and Inacom, leading customer service transformations for Fortune 500 companies.
Jason holds a BA in Communications from Arizona State University, is a three-time Nike Maxim Award recipient, received Nike's Bill Bowerman Presidential Award, and serves on the boards of My Good Life and AmplifAI.
Services
For Healthcare & Self-Insured Employers
- Reduce medical cost trend through advocacy & clinical navigation models
- Improve member satisfaction and NPS through experience redesign
- Build engagement strategies that drive proactive, at-risk member outreach
Strategic Planning and Development
- Transform customer service from cost center to growth driver
- Design and scale global, multi-center service operations globally
- Modernize digital self-service and contact center technology to cut cost and resolution time
TESTIMONIALS
CUSTOMER REVIEWS
★★★★★
"Jason is a wonderful partner and leader who does a great job balancing the needs of his customers and his business. He is extremely responsive and flexible and I always knew that I would get the best support for my employees when I asked Jason for his help. Any employer would benefit from Jason's exceptional experience and leadership style."
— Candace Jodice
★★★★★
"Jason is a world-class leader representing a world-class brand. With a focus on creating winning outcomes for both Nike and its partners, his candidness helps move things forward and drive results.
Qualities I appreciate and respect."
— Matt Gibson
THE CLEMENT CX APPROACH
We partner with forward-thinking organizations to transform customer experience from a cost center into a strategic asset. Every engagement is grounded in a foundation-first philosophy — diagnosing root causes before prescribing solutions — and built around a proven framework of seven CX fundamentals spanning people, process, technology, and organizational design.
We don't deliver generic playbooks. We deliver evidence-based diagnoses and prioritized, actionable roadmaps tailored to where a business is today and where it's growing next.
Get In Touch
